General Return Policy
1 Mis-shipped items:
You have the option of
1) exchanging it for the correct item;
2) returning it for a full refund.
Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 30 days after receiving your package to contact Customer Service and ask return or exchange. Refer to the Product-specific Policies below for more details (when applicable) and exceptions.
All returned items must be in brand-new condition, unused and with original tags and packaging.
2 Missing items:
If the items were missed for your package. please take pictures of the EMS list to our usually customer service mail is firstname.lastname@example.org, When we have confirmed that an item was missing, we will offer you refund or resend ,new package will be processed in a short time. We will be responsible for all shipping fees incurred.
3 Damaged package or items:
If you find the package is damaged upon direct receipt from the courier, please reject it with the reason of damaged package and inform Customer Service about the issues.
If you find the package or items are damaged after accepting it, please provide Customer Service photographs demonstrating the issues.
After confirmation, we will ship you a new item or issue a full refund.
4 Warranty related returns:
Within the warranty period of the product you purchased, ivykicks.com warrants the products against defects in materials and workmanship. If a defect arises and a valid claim is received by Customer Service within the warranty period, we will ship you a new item or issue a full refund.
Make sure to read the following Product-specific Return Policies below for more details (when applicable) and exceptions.
*WE ARE NOT RESPONSIBLE FOR SEIZED/STOLEN/LOST PACKAGES!!!! AS WE HAVE DONE OUR PART AND SHIPPED YOUR ITEMS CORRECTLY. THAT IS OUT OF OUR CONTROL. HOWEVER WE WILL TRY OUR BEST TO MUTUALLY WORK SOMETHING OUT WITH YOU*